Reference

What You Agree to When You Join roobet

These terms set out the rules that govern your account on roobet.sbs — covering how you open an account, how you transact using UPI, Paytm or PhonePe, and…

Jurisdiction-dependent accessUPI, Paytm, PhonePe paymentsAccount security obligationsFair-use policyDispute resolution process
roobet What You Agree to When You Join roobet
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

For questions about specific clauses, account restrictions or payment disputes, our live chat team is available around the clock and can walk through any term with you directly in real time.

Email Support

Send a detailed query about your account's terms status, a transaction dispute or a data-access request to our support address; we aim to respond within 24 hours on all written correspondence.

Help Centre

Our help centre holds the current version of these terms alongside the account-verification process, payment-policy documents and the steps you need to follow when raising a formal complaint.

HOW WE OPERATE

What We Do to Protect Your Account and Data

From the moment you create an account on roobet, a defined set of security, data-handling and retention practices comes into effect. Here is exactly what we do and why.

Data We Collect

We collect your name, contact details, payment identifiers and gameplay records. This data is used solely for account operation, fraud prevention and compliance with any applicable legal obligations in your jurisdiction.

Cookie Policy

We use session and analytics cookies to keep your lobby preferences intact and to understand how different sections of the site are used. You can adjust cookie settings from your browser at any time without affecting your account.

Account Security

Passwords are stored using one-way hashing; we never store them in plain text. We strongly encourage two-factor authentication on every account, and suspicious login attempts trigger an automatic temporary hold pending your verification.

Data Retention

Transaction records and account data are retained for the period required under applicable law. Once that period lapses, personal data is either deleted or anonymised, and you may request confirmation of what we hold at any time.

Your Access Rights

You have the right to access, correct or request deletion of the personal data we hold on you. Submit a request through live chat or email and we will action it within 30 days, subject to any legal retention requirements.

Requesting Changes

To update personal details on your account — name, registered phone number or linked UPI handle — contact our support team with the relevant identity documents. Changes are verified and applied within two business days.

Common Questions About These Terms

The questions below address the situations we hear about most when it comes to account terms, eligibility and your rights as an account holder on roobet.

These terms apply to any person who opens or uses an account on roobet.sbs. Access is only permitted where local law allows, and by accepting these terms you confirm that your use is lawful in your location.

We will notify you of any material change before it takes effect. Continuing to use your account after the effective date means you accept the updated terms. You may close your account if you do not wish to accept the changes.

Yes. Submit a data-access request via live chat or email. We will provide a summary of the personal data we hold within 30 days. Some data may be withheld where disclosure is restricted by applicable law.

Contact our support team in writing via email, describing the dispute and the relevant account transactions. We aim to respond with a resolution or an escalation path within five business days of receiving your complaint.

Your account is for personal, non-commercial use only. Creating multiple accounts, using automated tools to interact with the platform, or attempting to manipulate outcomes are all prohibited and may result in account suspension.

Transaction records are kept for the period mandated by applicable law in the relevant jurisdiction. After that period, records are deleted or anonymised. You can request confirmation of the current retention period via our support team.

The terms are governed by the laws of the operating jurisdiction. Where Indian consumer-protection law grants you additional rights, those rights apply alongside these terms and are not diminished by anything written here.