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How roobet Handles Your Personal Data

At roobet, the way we collect and use your personal data is governed by this Privacy Policy — and your rights as an account holder are central to…

Data TransparencyAccount SecurityYour Right to AccessRetention ControlsIndia-Region Applicable
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roobet How roobet Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you need to submit a data access request, correct information on your account, or raise a privacy concern, our team is here to help. Reach out through any of the channels below and we will respond within the timeframe required by applicable law in your region.

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Email Privacy Request

Send a written request to our privacy team at the dedicated address in our contact page. We acknowledge all data requests within 48 hours and aim to resolve them within 30 days.

Live Chat Support

Start a live chat session directly from your account dashboard. Our agents can confirm what data we hold, explain retention periods, and escalate formal deletion requests on your behalf.

Account Settings Panel

Manage cookie preferences, communication consent, and data-sharing settings directly inside your account. Changes take effect immediately and are logged with a timestamp for your records.

HOW WE PROTECT YOUR DATA

Six Ways We Safeguard Your Account

Protecting the personal data tied to your roobet account is not just a legal requirement — it is central to how we build and maintain your confidence in the platform.

Encrypted Data Storage

All personal data — including payment details from UPI, Paytm and PhonePe transactions — is stored using AES-256 encryption at rest. Access to raw data is restricted to authorised personnel only, with audit logs maintained for every access event.

Cookie Controls

We use functional, analytical and preference cookies. You can review and update your cookie consent at any time from the account settings panel. Withdrawing consent for non-essential cookies does not affect your ability to use the platform.

Account Security Measures

Two-step login verification, session timeout policies, and IP-based anomaly detection are active on every account. If unusual activity is detected, we flag the session and notify you via the email address registered to your account.

Data Retention Schedule

We retain transaction records and identity verification documents for the period required by applicable law in your jurisdiction. Once that period lapses, data is securely deleted or anonymised according to our internal retention schedule.

Your Right to Request Changes

You may request a copy of the personal data we hold, ask us to correct inaccurate records, or submit a deletion request. We process all such requests within 30 days and confirm completion in writing to your registered email.

Third-Party Data Sharing

We share data only with payment processors — such as the networks handling UPI and Paytm — fraud-prevention services, and identity verification providers. Each third party operates under a data-processing agreement aligned with this policy.

Your Privacy Policy Questions

These are the questions we hear most often about how roobet collects, stores, and handles personal data. If your question is not answered here, contact our privacy team directly through live chat or email.

We collect your name, email address, date of birth, and contact number during registration. When you deposit using UPI, Paytm, or PhonePe, we also log payment reference data necessary to process and reconcile your transactions securely.

Payment data is passed to the relevant payment processor — UPI, Paytm, or PhonePe — through encrypted channels. We do not store your full UPI ID or bank account number on our servers; only a tokenised reference used for transaction matching is retained.

Yes. Submit a data access request via email or live chat and we will compile a summary of the personal data associated with your account. We aim to respond within 30 days, as required under the applicable law in your region.

Retention periods depend on the type of data and the legal obligations applicable in your jurisdiction. Identity and transaction records are typically held for the period required by law, after which they are securely deleted or anonymised.

We share data only where necessary — with payment processors, fraud detection services, and identity verification providers. Each partner signs a data-processing agreement. We do not sell your personal data to advertisers or unaffiliated third parties.

Log into your account settings panel to update basic details directly. For identity documents or payment-linked records, submit a correction request to our support team via live chat or email and we will update the records within 30 days.

Raise your concern first with our privacy team via email or live chat. We will review it and respond within 14 days. Where your complaint relates to rights under local law, we will also direct you to the relevant regulatory body in your jurisdiction.

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